Terms of sale

1. Who we are

Mesh & Moss is the proposed trading name of Trivomesh Limited, whose UK incorporation is pending. These draft terms are intended for use after incorporation and confirmation of the company's seller details. In these terms, “we” and “us” refer to that intended seller. We sell digital assets directly to you. These terms govern purchases through our shop, together with the product description and our standard license.

Seller details pending confirmation: registered office address, UK jurisdiction of incorporation, company registration number, VAT number where applicable, contact telephone number, and customer support email. These details must be completed before live sales.

2. Products and placing an order

Our products are downloadable digital files; no physical item is shipped. Each listing describes the included files, release, formats, and stated compatibility. Scene elements used only to present a product are not included unless the listing says otherwise.

You must be legally able to enter into the purchase, or have the necessary authorisation. Check your items and email address before submitting an order. Selecting the payment button places an order with an obligation to pay. The contract is formed when we accept your order by issuing an order confirmation following successful payment.

If an error prevents us from fulfilling an order, we will explain the issue and return any payment taken for an order we cannot accept. We will not substitute another asset or charge a higher price without your agreement.

3. Prices and payment

Prices are in euros and include applicable VAT. The final total and any tax adjustment based on your billing location are shown before payment. Your bank or payment provider may apply its own currency conversion or other charges, which it is responsible for explaining.

Payment methods available for your order appear at checkout. We use a payment provider to process payment and receive its payment status. An incomplete, declined, or unconfirmed payment does not give access to downloads. If a payment is pending, check its status before trying again to avoid a duplicate payment.

4. Delivery and library access

After successful payment and the required checkout checks, we make your purchased release available in your library and send an order confirmation to the email you supplied. Delivery is normally available shortly after confirmation; a payment or security review may delay it. Contact support if a confirmed purchase is missing or a download fails.

You can buy as a guest and request an email sign-in link to access your library. You may also set a password after verifying your email. Keep your mailbox, sign-in links, and download links private. Download links expire for security; an active purchase lets you request a fresh link through the library.

Your purchase is tied to its original release. Later releases are not automatically included. The license to use downloaded files continues for its stated duration; maintain your own backups. We will give reasonable notice of a planned withdrawal of download hosting and an opportunity to download, subject always to mandatory supply obligations.

5. Withdrawal and immediate delivery

If you are an EU or UK consumer, you normally have 14 days from concluding the contract to withdraw without giving a reason. For paid digital content supplied without a physical medium, this right can end when supply begins only if you have expressly requested supply during that period, acknowledged that you will lose your withdrawal right, and received the required contract confirmation.

Where immediate delivery is offered, checkout asks for this consent separately. Accepting these terms alone does not waive your withdrawal right. The order confirmation records your request and acknowledgement. If the legal conditions for loss of the right are not met, your applicable withdrawal rights remain.

To withdraw while that right applies, send support a clear statement before the deadline identifying your order, name, and purchase email. You may write: “I withdraw from my contract for [asset], ordered on [date], order number [number], under [name and email].” No reason is required. We reimburse payments due within 14 days of receiving your withdrawal, using the original payment method unless you agree otherwise, without a refund fee.

6. Problems, refunds, and your consumer rights

Digital content must conform to the contract and applicable law. If a file is defective, missing, or materially different from its description, contact support with your order reference, the affected file, and a description of the problem. We may ask for relevant technical details so we can investigate.

You may be entitled to have the content brought into conformity free of charge, within a reasonable time and without significant inconvenience. Where the legal conditions are met, you may instead obtain a proportionate price reduction or terminate the contract and receive a refund. We will also provide updates required by applicable consumer law.

A lost withdrawal right does not remove these remedies. There is no blanket “no refunds” rule for faulty content. Requests about accidental duplicate purchases or other goodwill refunds are assessed individually and do not replace your statutory rights.

7. Permitted use and account security

Use purchased files in accordance with the standard license. Do not share account access, interfere with the shop, bypass download protection, or try to access another customer's purchases. We may temporarily restrict access where reasonably necessary to investigate suspected misuse or protect customers, and restore it when the issue is resolved.

Where lawful, we will explain a restriction and provide a way to contest it through support. A full refund and cancellation may end the related license and future download access. This does not remotely delete copies you have already downloaded.

8. Responsibility and limitations

We are responsible for supplying content as agreed. You are responsible for checking the disclosed system requirements and for your own project files and backups. We do not promise that an asset will suit an undisclosed purpose or work with software not listed as compatible.

For business customers, to the extent permitted by law, we exclude indirect or consequential loss and limit our aggregate liability for a purchase to the amount paid for it. These limits do not apply to fraud, intentional misconduct, gross negligence, or liability that cannot lawfully be excluded. They do not restrict mandatory consumer rights.

9. Complaints, applicable law, and changes

Please contact support first so we can try to resolve a complaint. Nothing in these terms removes mandatory consumer protections that apply in your country of habitual residence or your right to bring proceedings in a competent court. You may also seek assistance from your local consumer advice or protection body. Any governing-law clause and applicable alternative dispute resolution information will be completed once the company's UK jurisdiction of incorporation is confirmed.

The terms provided when you place an order apply to that order. We may update these pages for future purchases. A change does not retrospectively remove rights under an existing contract. If a provision is unenforceable, the remaining provisions continue to apply where legally possible.