Terms of sale

1. Who we are

Mesh & Moss is a trading name of Trivomesh Limited, a private limited company registered in the United Kingdom and incorporated on 8 September 2026, company number 17446722. In these terms, “we” and “us” refer to Trivomesh Limited. We sell digital assets from our own catalogue directly to you; we are not a marketplace for other sellers. These terms govern purchases through our shop, together with the product description, our refund and digital delivery policy and our standard license.

Our registered office is 61 Bridge Street, Kington, England, HR5 3DJ. You can verify our company details on Companies House.

For enquiries, customer support, complaints, or withdrawal requests, email [email protected] or call +44 7469 094400. To withdraw from a contract online, use Withdraw from contract, which is linked at the foot of every page.

2. Products and placing an order

We sell licensed 3D models, textures, materials, and related files as downloadable digital content. Each purchase is a one-off payment for a specific release under our standard license. There are no subscriptions, credits, or automatic renewals, and nothing physical is dispatched. Each listing describes the included files, release, formats, and stated compatibility. Scene elements used only to present a product are not included unless the listing says otherwise.

You must be legally able to enter into the purchase, or have the necessary authorisation. Before paying, the checkout page shows your items, any discount, and the total price. You can correct your email address, billing country, and promo code on that page, and return to your cart to remove items. You accept these terms by ticking a separate box that is never ticked in advance. Selecting the payment button places an order with an obligation to pay. The contract is formed when we accept your order by issuing an order confirmation following successful payment.

The contract is concluded in English. We keep a record of the documents you accepted with your order and send you a copy with your order confirmation.

If an error prevents us from fulfilling an order, we will explain the issue and return any payment taken for an order we cannot accept. We will not substitute another asset or charge a higher price without your agreement.

3. Prices and payment

Prices are in euros. The total shown at checkout, after any discount, is the amount you pay for your order and is stated in your order confirmation. Your bank or payment provider may apply its own currency conversion or other charges, which it is responsible for explaining.

We sell only to the billing countries offered at checkout. Choose the country where you are actually billed; we record it as you declare it.

Prices are the same whether you buy as a consumer or as a business.

Payment methods available for your order appear at checkout. Payment is completed on a secure page operated by our payment provider; we do not receive your full card details. We receive the payment status from the provider. An incomplete, declined, or unconfirmed payment does not give access to downloads. If a payment is pending, check its status before trying again to avoid a duplicate payment.

4. Delivery and library access

After successful payment and the required checkout checks, we make your purchased release available in your library and send an order confirmation to the email you supplied. Delivery is normally available shortly after confirmation; a payment or security review may delay it. Contact support if a confirmed purchase is missing or a download fails.

You can buy as a guest and request an email sign-in link to access your library. You may also set a password after verifying your email. Keep your mailbox, sign-in links, and download links private. Download links expire for security; an active purchase lets you request a fresh link through the library.

Your purchase is tied to its original release. Later releases are not automatically included. The license to use downloaded files continues for its stated duration; maintain your own backups. We will give reasonable notice of a planned withdrawal of download hosting and an opportunity to download, subject always to mandatory supply obligations.

5. Withdrawal and immediate delivery

If you buy as a consumer and live in the United Kingdom, the European Union, Norway, Iceland, or Liechtenstein, you normally have a statutory right to withdraw from the contract without giving a reason within 14 days, starting on the day after the contract is concluded, unless the law that protects you sets a longer period. If you live elsewhere, including Switzerland, which is not part of the European Economic Area, any cancellation or withdrawal right given by the mandatory law of the country where you live applies. We do not grant a 14-day withdrawal right beyond what the applicable law provides.

For paid digital content supplied without a physical medium, that right can end once supply begins. Under EU law and the law of Norway, Iceland, and Liechtenstein, it ends only if you expressly requested supply to begin during the withdrawal period, acknowledged that you would lose the right, and, where that law requires it, received our confirmation of the contract recording your request. Under UK law, it ends if supply begins after your express request and acknowledgement, and UK law gives you further protection if we fail to send the required confirmation. A ticked box alone does not end the right: supply must actually have begun and the legal conditions must be met.

Checkout asks for this request and acknowledgement in its own box, separate from the box accepting these terms, and never ticks it for you. Accepting these terms alone does not waive your withdrawal right. Your order confirmation records your request and acknowledgement and includes a copy of these terms. If the legal conditions for loss of the right are not met, your applicable withdrawal rights remain.

To withdraw while that right applies, use our online withdrawal function, Withdraw from contract, which is linked at the foot of every page and does not require an account or sign-in. You enter your name, details identifying the contract, and the email address for your receipt, review your declaration, and then select “Confirm withdrawal”. We show you a receipt to keep and email you an acknowledgement with the content of your declaration and the date and time you submitted it. Alternatively, send us any other clear statement, for example by email to [email protected], or use the optional withdrawal form. No reason is required. Your withdrawal is in time if you submit or send it before the withdrawal period ends.

Recording your declaration does not by itself decide whether the right applies to your purchase: we check it against your order and the law that applies, and reply to you. Where the right applies, we reimburse payments due without undue delay and within 14 days of being told of your withdrawal, using the original payment method unless you expressly agree otherwise, without a refund fee.

6. Problems, refunds, and your consumer rights

Digital content must conform to the contract and applicable law. If a file is defective, missing, or materially different from its description, contact support with your order reference, the affected file, and a description of the problem. We may ask for relevant technical details so we can investigate.

If you are a consumer, you are entitled to have faulty content repaired or replaced free of charge, within a reasonable time and without significant inconvenience to you. If that is impossible, disproportionate, or not done within a reasonable time and without significant inconvenience, you may be entitled to an appropriate price reduction, which can be up to the full price, or, where the law that protects you provides for it, to end the contract and receive a refund. If we did not have the right to supply the content, you are entitled to a refund. We will also provide updates required by applicable consumer law.

A lost withdrawal right does not remove these remedies. There is no blanket “no refunds” rule for faulty content, and we do not set a shorter deadline for reporting a problem than the law allows. Amounts charged in error are refunded as a correction, not as a goodwill gesture. Requests about accidental duplicate purchases or a change of mind are goodwill requests, assessed individually; they do not replace your statutory rights. Our refund and digital delivery policy explains how to ask and how refunds are paid.

7. Permitted use and account security

Use purchased files in accordance with the standard license. Do not share account access, interfere with the shop, bypass download protection, or try to access another customer’s purchases. We may temporarily restrict access where reasonably necessary to investigate suspected misuse or protect customers, and restore it when the issue is resolved.

Where lawful, we will explain a restriction and provide a way to contest it through support. A full refund and cancellation may end the related license and future download access. This does not remotely delete copies you have already downloaded.

8. Responsibility and limitations

We are responsible for supplying content as agreed and for foreseeable loss or damage caused by our breach of these terms or our failure to use reasonable care and skill. You are responsible for checking the disclosed system requirements and for your own project files and backups. We do not promise that an asset will suit an undisclosed purpose or work with software not listed as compatible.

If you are a consumer and digital content we supplied damages a device or other digital content belonging to you because we did not use reasonable care and skill, we will either repair the damage within a reasonable time and without significant inconvenience to you, or compensate you with an appropriate payment. This does not limit any other mandatory rights you have.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited, including your mandatory consumer rights.

This paragraph applies only if you buy as a business, not as a consumer: to the extent permitted by law, we are not liable for indirect or consequential loss, or for loss of profit, revenue, business opportunity, or data, and our total liability for each purchase is limited to the amount paid for it. These limits do not apply to the liabilities listed in the previous paragraph or to deliberate misconduct or gross negligence.

9. Complaints, applicable law, and changes

Please contact support first so we can try to resolve a complaint. You may also seek assistance from your local consumer advice or protection body.

These terms and any dispute about them are governed by the law of England and Wales. If you are a consumer, this choice does not deprive you of the protection of mandatory rules of the law of the country where you habitually reside, and you may bring proceedings in the courts of England and Wales or in any other court that is competent to hear consumer claims where you live. If you buy as a business, the courts of England and Wales have exclusive jurisdiction.

The terms provided when you place an order apply to that order. We may update these pages for future purchases. A change does not retrospectively remove rights under an existing contract. If a provision is unenforceable, the remaining provisions continue to apply where legally possible.

10. Keeping a copy

The version identifier shown with these terms identifies the version that applies to your order. Your order confirmation email includes a copy of the version you accepted and of your immediate-delivery request. You can also print or save this page.